If you are already running training programs for your company’s IT systems, would you really want to invest in any additional training systems?
After all, training staff to use technology takes them away from their desks, costs money in terms of the trainer’s fee and means people are not being productive for the business while in the classroom. So, investing in a digital contextual microlearning system may seem like an unjustifiable business cost.
But choosing to only use basic training could be a false economy. While training programs certainly help, contextual help systems ensure true digital adoption.
Here is why:
Let’s look at how contextual microlearning extends training and makes it concrete.
Many organizations have, for decades, used the standard, traditional training approach to IT learning. However, training programs are simply not effective when it comes to sustainable business IT adoption. Here is why:
Of course, some IT training is worthwhile and can give people a handy overview of what their new business platform is and how they can use it. But this should be complemented and enhanced with more contextual learning that is continually available for years after the initial tech roll out.
With a contextual help system, you do not need prior knowledge of the platform to be able to use it.
For example, say you wanted to upload a document to a platform like SharePoint but couldn’t remember what was said during training. A contextual microlearning system would provide guidance from your first click, with walk-thru bubbles or a screen-capture video displaying information that takes you from one step to the next.
This kind of guidance means you can concretize what you learned in the training session when SharePoint was first introduced.
Contextual help systems provide many other benefits too:
So, what does a contextual help system look like>
Whenever you are working within an IT system, a relevant and applicable tutorial appears within the interface. If you struggle with how to do a certain task, it only takes two clicks to open up a new help item. Crucially, the information is relevant to the page you are on:
The purpose of any training program is to ensure people know how to use a platform, adopt it and can therefore be more productive at work. However, a simple training session alone is not enough to achieve this goal. Learning needs to be made concrete, it needs to become a part of the user’s everyday activities and always be available.
And this is why contextual microlearning is essential. It does not need to replace your traditional training, but it does mean you can reduce the amount of time spent in formal classrooms, and increase the time people really spend learning by doing.
To find out more about contextual microlearning, read our blog.